FAQ
Frequently Asked Questions
Are your products authentic?
Yes. Every item is guaranteed 100% authentic. If any item is proven not authentic by a recognised third-party authentication service, you will receive a full refund, including shipping fees.
Why might an outlet item differ from the boutique version?
Outlet items may come without a boutique gift box, paper bag or receipt, and may differ from boutique versions in materials, logo, serial number format or country of manufacture. This is normal and does not affect authenticity.
Can I check my item before it ships?
Yes. Before dispatch, we send you photos or a video on WhatsApp so you can confirm the colour, model and condition.
Where do you ship?
We ship to Malaysia and Singapore. For other Southeast Asian countries, please contact us on WhatsApp before ordering.
How much is shipping?
Shipping is free within Malaysia. For Singapore, the shipping fee is shown at checkout, and import GST and duties are paid by us.
How long does delivery take?
Malaysia stock: 1–5 business days. Overseas stock: 10–15 business days. Each product page states where the item ships from.
What if I receive a wrong or defective item?
Contact us on WhatsApp within 48 hours of delivery with your order number, photos and a complete, unedited unboxing video. We will respond within 1 working day.
How long do refunds take?
Approved refunds are issued to your original payment method within 7 working days.
What payment methods do you accept?
FPX, Touch 'n Go eWallet, DuitNow and the other payment methods shown at checkout.
How can I contact you?
WhatsApp: +60 11-4366 8898
常见问题
你们的商品是正品吗？
是的。每件商品均保证 100% 正品。若任何商品经认可的第三方鉴定机构证实非正品，我们将全额退款，包括运费。
为什么 Outlet 商品和专柜版本可能不同？
Outlet 商品可能没有专柜礼盒、纸袋或收据，在材质、Logo、序列号格式或产地上也可能与专柜版本不同。这属于正常情况，不影响正品身份。
出货前可以先确认商品吗？
可以。出货前，我们会通过 WhatsApp 发送照片或视频，方便您核对商品颜色、型号及状况。
可以寄到哪些地方？
我们寄送至马来西亚及新加坡。如需寄送至其他东南亚国家，请在下单前通过 WhatsApp 联系我们。
运费怎么算？
马来西亚境内免运费。寄往新加坡的运费以结账时显示为准，进口消费税及关税由我们承担。
多久可以收到？
马来西亚现货：1–5 个工作日。海外现货：10–15 个工作日。商品页面会注明该商品从哪里寄出。
收到错误或有瑕疵的商品怎么办？
请在签收后 48 小时内通过 WhatsApp 联系我们，并提供订单编号、照片及完整、未经剪辑的开箱视频。我们会在 1 个工作日内回复。
退款需要多久？
退款申请获批后，款项将在 7 个工作日内退回原付款方式。
接受哪些付款方式？
FPX、Touch 'n Go eWallet、DuitNow，以及结账页面显示的其他付款方式。
如何联系你们？
WhatsApp：+60 11-4366 8898