Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition as received
- Include all original tags, accessories, and packaging
- Not show any signs of use or damage caused after delivery
To request a return, please contact us with your order number and the reason for the return.
If your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
Unless the return is due to our error or a defective item, customers are responsible for the return shipping costs.
Non-returnable items
The following items are not eligible for return or exchange:
- Products sold as Imperfect Items where cosmetic imperfections have been clearly disclosed in the product description and photographs before purchase.
- Items that have been used, worn, altered, or damaged after delivery.
- Items returned without original packaging, tags, or accessories.
Damaged, Incorrect or Defective Items
Please inspect your order upon delivery.
If you receive an incorrect item or your order arrives damaged during transit, please contact us within 48 hours of delivery with photographs so we can investigate and resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account.
If you have not received your refund after 15 business days from approval, please contact us at Whatsapp 011-43668898 / goluxoutlet@gmail.com