Shipping policy

Thank you for shopping with THE OUTLET STORE.

Order Processing

All products listed on our website are in stock and ready for dispatch. Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During peak periods or promotional campaigns, processing times may be slightly longer.

Shipping

We currently ship within Malaysia only.

Shipping charges are calculated at checkout based on the delivery location.

All orders are shipped using trusted courier services. Once your order has been dispatched, a tracking number will be sent to you by email so you can track your shipment.

Estimated Delivery Time

Estimated delivery within Malaysia is 1–5 business days after dispatch.

Delivery times are estimates only and may vary due to courier operations, weather conditions, or other circumstances beyond our control.

Delivery Issues

Please ensure your shipping address and contact details are accurate before placing your order.

THE OUTLET STORE is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If your parcel arrives damaged or if you experience any delivery issues, please contact us as soon as possible , we will assist you in resolving the matter.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply before the order can be resent.

If you have any questions regarding shipping, please contact us at goluxoutlet@gmail.com.