Shipping policy
Shipping Policy
Thank you for shopping with The Outlet Store.
1. Order Processing
- All products listed on our website are in stock. Our stock is held either in Malaysia or overseas, and each product page clearly states whether the item is shipped from overseas.
- Malaysia stock: Orders are processed within 1–2 business days after payment has been successfully received.
- Overseas stock: Items are shipped to you from overseas, so delivery takes longer. Please refer to Section 3 for estimated delivery times.
- Orders are not processed or shipped on weekends or public holidays. During peak periods or promotional campaigns, processing times may be slightly longer.
2. Shipping Destinations and Charges
- We currently ship to Malaysia and Singapore. For deliveries to other countries in Southeast Asia, please contact us via WhatsApp (+60 11-4366 8898) before placing your order.
- Shipping charges are calculated at checkout based on the delivery location.
- All orders are shipped using trusted courier services. Once your order has been dispatched, a tracking number will be sent to you by email so that you can track your shipment.
3. Estimated Delivery Time
| Item location | Delivery to Malaysia / Singapore |
|---|---|
| Malaysia stock | 1–5 business days |
| Overseas stock | 10–15 business days |
- Delivery times are counted from the date your payment is confirmed.
- Delivery times are estimates only and may vary due to courier operations, customs clearance, weather conditions or other circumstances beyond our control.
4. Import Taxes and Duties
- Singapore: Any import GST and duties are borne by us. You only need to pay the shipping fee shown at checkout.
- Other Southeast Asian countries: Shipping arrangements and any import charges will be confirmed with you via WhatsApp before your order is placed.
5. Delivery Issues
- Please ensure that your shipping address and contact details are accurate before placing your order.
- The Outlet Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
- If your parcel arrives damaged or you experience any delivery issues, please contact us as soon as possible and we will assist you in resolving the matter.
- If a parcel is returned to us due to an incorrect address, failed delivery attempts or refusal to accept the shipment, additional shipping charges may apply before the order can be resent.
6. Contact Us
If you have any questions regarding shipping, please contact us via WhatsApp (+60 11-4366 8898) or email at goluxoutlet@gmail.com.
运送政策
感谢您选购 The Outlet Store。
1. 订单处理
- 本网站所列商品均为现货，分为马来西亚现货及海外现货。商品页面会清楚注明该商品是否从海外寄出。
- 马来西亚现货：订单将在付款成功后 1–2 个工作日内处理。
- 海外现货：商品将从海外寄出，送达时间较长，详见第 3 点的预计送达时间。
- 周末及公共假期不处理或寄出订单。在高峰期或促销活动期间，处理时间可能会稍长。
2. 运送范围与运费
- 目前可寄送至马来西亚及新加坡。如需寄送至其他东南亚国家，请在下单前通过 WhatsApp（+60 11-4366 8898）与我们联系。
- 运费将在结账时根据收货地点计算。
- 所有订单均通过可靠的快递公司寄送。订单寄出后，我们会通过电子邮件发送快递单号，方便您追踪包裹。
3. 预计送达时间
| 商品所在地 | 寄往马来西亚 / 新加坡 |
|---|---|
| 马来西亚现货 | 1–5 个工作日 |
| 海外现货 | 10–15 个工作日 |
- 送达时间从付款确认当日起计算。
- 送达时间仅为预估，可能因快递公司运作、海关清关、天气状况或其他不可控因素而有所变动。
4. 进口税费
- 新加坡：进口消费税及关税由我们承担，您只需支付结账时显示的运费。
- 其他东南亚国家：运送安排及可能产生的进口费用，将在您下单前通过 WhatsApp 与您确认。
5. 配送问题
- 下单前，请确认您的收货地址及联络资料正确无误。
- 因顾客提供的收货资料错误或不完整而导致的延误或派送失败，The Outlet Store 恕不负责。
- 若包裹送达时有损坏，或您遇到任何配送问题，请尽快联系我们，我们将协助您处理。
- 若包裹因地址错误、多次派送失败或拒绝签收而退回给我们，重新寄送前可能需要另收运费。
6. 联系我们
如有任何运送相关问题，请通过 WhatsApp（+60 11-4366 8898）或电子邮件 goluxoutlet@gmail.com 联系我们。